International Washington Institute
معـــــهد واشنـــــطن الــدولـــى
+201278394449
+203-5851337

50331 Windows 7, Enterprise Desktop Support Technician

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50331 Windows 7, Enterprise Desktop Support Technician

Duration Classroom Learning - 5 Day(s)

Overview This course provides students with the knowledge and skills needed to isolate, document and resolve problems on a Windows 7 desktop or laptop computer.

Who Should Attend This course is intended for Windows 7 desktop support technicians who resolve Tier 1 and 2 problems on desktop computers. A minimum of three years of experience configuring and supporting desktop or laptop operating systems is recommended.

At Course Completion

After completing this course, students will be able to:

Identify and Resolve Desktop Application Issues Identify the Cause of and Resolve Networking Issues Manage and Maintain Systems That Run Windows 7 Support Mobile Users Identify the Cause of and Resolve Security Issues

Outline

Lesson 1: Identify and Resolve New Software Installation Issues

Overview  Planning New Software Deployment  Multilingual Deployment  Using Group Policy to install software  Using Software Restriction Policies  Digitally Signing Software  Using WMI  Using Applocker  Using Virtualization for Testing  Resolve Software Installation Issues  Review  Lab : Identify and Resolve New Software Installation Issues

Lesson 2: Resolve Software Configuration Issues

Overview  Change Default Settings on the Image  Enable and Disable Features  Pointing to a Network Resource  Configuring Updates  Resolve Configuration Issues with Group Policy  Driver Updates  Problem Steps Recorder  Resolve Software Configuration Issues  Review  Lab : Resolve Software Configuration Issues

Lesson 3: Resolve Software Failure

Overview  Event Viewer  Event Forwarding  Application Compatibility Toolkit  Windows Troubleshooting Platform  Windows Experience Index  Testing Compatibility with Safe Mode  System Restore  Resolve Software Failure  Review  Lab : Resolve Software Failure

Lesson 4: Identify and Resolve Logon Issues

Overview  Authentication Process  Machine Accounts  Trust Relationships  Network Services  User Account Properties  User Profiles  Resolve Logon Issues  Review  Lab : Identify and Resolve Logon Issues

Lesson 5: Identify and Resolve Network Connectivity Issues

Overview  Scope of the Problem  Hardware Issues  TCP/IP Configuration  Network Routing  IPSec Configuration  Network Connectivity Tools  Branch Cache  Resolve Network Connectivity Issues  Review  Lab : Identify and Resolve Network Connectivity Issues

Lesson 6: Identify and Resolve Name Resolution Issues

Overview  DNS Name Resolution  Using a Hosts files  WINS Configuration  Using LMHOSTS files  Name Resolution Order  Manual vs DHCP Configuration  Resolve Name Resolution Issues  Review  Lab : Identify and Resolve Name Resolution Issues

Lesson 7: Identify and Resolve Network Printer Issues

Overview  Connecting to a Network Printer  Managing the Print Spooler  Setting Printer Priorities  Creating Printer Pools  Configuring Drivers  Printer Schedules  Printer Permissions  Manage Printers with Group Policy Settings  Resolve Network Printer Issues  Review  Lab : Identify and Resolve Network Printer Issues

Lesson 8: Identify and Resolve Performance Issues

Overview  Analyzing Event Logs  Setting Power Management  Optimize Processor Usage  Optimizing Memory Usage  Optimize Hard Drive Usage  Optimize Network Usage  Performance Tools  Resolve Performance Issues  Review  Lab : Identify and Resolve Performance Issues

Lesson 9: Identify and Resolve Hardware Failure Issues

Overview  Diagnosing Memory Failure Issues  Hard Drive Issues  Network Card Issues  Power Supply Issues  Windows Hardware Diagnostic Tools  Resolve Hardware Failure Issues  Review  Lab : Identify and Resolve Hardware Failure Issues

Lesson 10: Identify and Resolve Wireless Connectivity Issues

Overview  Signal Strength  Wireless Security  Wireless Profiles  Management Options for Wireless Devices  Resolve Wireless Connectivity Issues  Review  Lab : Identify and Resolve Wireless Connectivity Issues

Lesson 11: Identify and Resolve Remote Access Issues

Overview  Remote Access Methods  Dial-up Configuration  VPN Configuration  DirectAccess Configuration  Authentication Protocols  Resolve Remote Access Issues  Review  Lab : Identify and Resolve Remote Access Issues

Lesson 12: Manage File Synchronization

Overview  Configuring Offline File Access  Synchronization Settings  Transparent Caching  Roaming Profiles  Restoring Network Files  Resolve File Synchronization Problems  Review  Lab : Manage File Synchronization

Lesson 13: Identify and Resolve Internet Explorer Security Issues

Overview  Configure Security Zone  Configure Security Levels  Configure Privacy Settings  Managing Add-ons  Configure Smart Screen Filter  Other Security Issues  Resolve Internet Explorer Security Issues  Review  Lab : Identify and Resolve Internet Explorer Security Issues

Lesson 14: Identify and Resolve Firewall Issues

Overview  Securing Network Applications and Features  Program and Port Exceptions  Configuring Notifications and Logging  Network Security Tools  Resolve Firewall Issues  Review  Lab : Identify and Resolve Firewall Issues

Lesson 15: Identify and Resolve Issues Due To Malicious Software

Overview  Proactive Malware Protection  Protecting Internet Explorer  Windows and Anti-Virus Updates  Recovering From Malware Infection  Resolve Issues Due To Malicious Software  Review  Lab : Identify and Resolve Issues Due To Malicious Software

Lesson 16: Identify and Resolve Encryption Issues

Overview  Configuring a Recovery Agent  Using EFS  Using BitLocker  Encryption Tools  Resolve Encryption Issues  Review  Lab : Identify and Resolve Encryption Issues

Lesson 17: Identify and Resolve Software Update Issues

Overview  Types of Windows Updates  Using Windows Update  Using Microsoft Update  Resolve Software Update Issues  Review  Lab : Identify and Resolve Software Update Issues

 

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